Cancellation and Refund Policy

Last updated: 5 November 2026

The time left before the event decides your booking amount and what is refundable. You see which case applies before you pay.

	Standard booking	Late booking
When	More than 72 hours before the event	72 hours or less before the event
Booking amount	20% of the package total	50% of the package total
Refundable	Yes, see the schedule below	No
Balance	Paid to the venue at the event	Paid to the venue at the event

When you cancel a standard booking:

Other rules:

A late booking's booking amount is not refundable. You confirm this by ticking a box before paying.
If the venue declines your request or does not respond in time, nothing is charged.
If the venue cancels or cannot honour a confirmed booking, you receive 100% of the booking amount, even on a late booking.
When you cancel, the payment gateway fee is deducted from your refund. In every other case PAXO bears it.
Approved refunds reach your original payment method within 7 to 10 business days.
You cannot cancel after you have checked in at the venue.
The balance is paid directly to the venue at the event, and the venue issues the final bill. PAXO does not collect the balance.
Party Pool parties have their own rules, shown on each party page. Their deposits are not refundable once paid, unless PAXO or the venue cancels the party or the minimum number of guests is not reached. Then you receive a 100% refund within 7 to 10 working days.

To cancel or ask about a refund, write to support@mypaxo.in or message +91 96252 61665 on WhatsApp.